Q: Does the GPS tracker work with Verizon or Sprint?
A: Our GT series GPS tracker and TK series GPS tracker only work with SIM card which supports GSM 2G network, now only T-mobile supply 2G network in US.
Would recommend to activate the Ablegrid SIM card comes with the GPS tracker or go to local T-mobile to get a 2G SIM card.

Q: Where I can get a phone number for my Ablegrid SIM card?
A: Please visit www.ablegrid.com click “SIMcard Activate”to activate the SIM card and pay a plan for it first.
You will receive a confirmation E-mail from Ablegrid with SIM card phone number.
Please check the spam if you can’t find the E-mail in the inbox.

Q: Try to renew my sim card, why shows no record found?
A: Please visit the link below to renew your sim card service: http://simcard.ablegrid.com/aspx/login/input_email.aspx?Url_Type=Summary
Please input your email address and your personal phone number to login your account, and click "renew" or "detail" to update your sim card plan.

Q: Where I can get a phone number for my Ablegrid SIM card?
A：Please follow the video tutorial to activate it and get the phone number https://youtu.be/eJMLVdFL59E
B：Please follw the instructions to activate it and get the phone number:
1. Please visit www.ablegrid.com, click “SIMcard Activate”
2. Input the SIM card IMEI# (start with 89, you can find it on the back of the SIM card, 19 digital numbers only).
3. Click √ to accept the agreements.
4. Choose a data plan you need, the plan starts from $14.99 a month.
5. Input your E-mail address and your own phone number, and pay the plan.
You will receive a confirmation E-mail from Ablegrid with SIM card phone number.

Q: Followed the instructions to activate the sim card, but I can't complete the payment.
A：1. Please visit the activation link with Internet Explorer.
2. The imei# of the sim card you have input is 19 digital numbers without the space.
3. Please pay with Paypal, debit or credit card.

Q: I use my phone to call the sim card phone number, but it says the service is locked, why?
A: This sim card only supports DATA, you can not make phone call and send SMS message, this is the best DATA sim card for the tracker, which use App or Web Platform to track.

Q: Try to renew my sim card, why shows no record found?
A: Please visit the link below to renew your sim card service: http://simcard.ablegrid.com/aspx/login/input_email.aspx?Url_Type=Summary
Please input your email address and your personal phone number to login your account, and click "renew" or "detail" to update your sim card plan.

Q: Where I can get a phone number for my Ablegrid SIM card?
A：Please follow the video tutorial to activate it and get the phone number https://youtu.be/eJMLVdFL59E
B：Please follw the instructions to activate it and get the phone number:
1. Please visit www.ablegrid.com, click “SIMcard Activate”
2. Input the SIM card IMEI# (start with 89, you can find it on the back of the SIM card, 20 digital numbers only).
3. Click √ to accept the agreements.
4. Choose a data plan you need, the plan starts from $10.00 a month.
5. Input your E-mail address and your own phone number, and pay the plan.
You will receive a confirmation E-mail from Ablegrid with SIM card phone number.

Q: Followed the instructions to activate the sim card, but I can't complete the payment.
A：1. Please visit the activation link with Internet Explorer.
2. The imei# of the sim card you have input is 20 digital numbers without the space.
3. Please pay with Paypal, debit or credit card.

Q: I use my phone to call the sim card phone number, but it says the service is locked, why?
A: This sim card only supports DATA, you can not make phone call and send SMS message, this is the best DATA sim card for the tracker, which use App or Web Platform to track.

Q: Try to renew my sim card, why shows no record found?
A: Please visit the link below to renew your sim card service: http://simcard.ablegrid.com/aspx/login/input_email.aspx?Url_Type=Summary
Please input your email address and your personal phone number to login your account, and click "renew" or "detail" to update your sim card plan.